Frequently Asked Questions

Use the official SRD status page on srd.sassa.gov.za. You need your 13-digit ID number and the cellphone number on your application. Always check the address ends in sassa.gov.za before typing anything.

No. This is an independent information website. We cannot see your application, check your status, or pay grants. Only the official portal can do that.

It means your application was approved for that month. Payment is a separate step — check the payment information for the same month.

The official portal shows a reason for each month. Read it carefully, then use the official appeal process within 90 days if you disagree. See our appeal guide.

No. SASSA does not charge fees and nobody can speed up your payment. Anyone who asks for money, your PIN or your OTP is a scammer — see our scam warning.

SRD payment dates are individual and appear in your status result after approval, usually in the last week of the month. Permanent grants follow the published monthly schedule — see payment dates.

Pending means the monthly means test is still running. Wait 7–10 days first. If it is stuck for weeks, call SASSA on 0800 60 10 11 with your ID number and the month you are asking about.

Use the banking details section on the official portal. The account must be in your own name, and verification takes a few working days. See banking details.

No. We are not SASSA and not part of the South African Government. We explain the process and link to official services so you can use them directly.

Old Age, Disability, Child Support, Foster Child, Care Dependency and Grant-in-Aid, among others. See our grants guide.