Need to change your SRD R370 payment details? If your bank account has changed, you opened a new account or you entered the wrong account number, SASSA lets you update your banking information through its official SRD service.
The srd.sassa.gov.za banking details service helps beneficiaries correct the account used for the monthly R370 Social Relief of Distress (SRD) grant. The correct details matter because SASSA must verify that the receiving account belongs to the beneficiary before it can pay the grant.
This guide explains how to change SASSA SRD banking details through the official link, what information you need, how verification works, and what to do if a banking update fails.
Official service: Update Your SRD Banking Details on SASSA
For your security, don’t share your SMS PIN, online banking password or ID number with agents promising to update your banking details for you.
The official SASSA banking details link is https://srd.sassa.gov.za/sc19/banking-details-update
The srd.sassa.gov.za banking details update service is part of the South African Social Security Agency’s official SRD portal. It is intended for updating payment information associated with the Social Relief of Distress grant.
You can also reach the service from the main SASSA SRD website by choosing the South African ID holder option and locating the banking-details change service.
| Website | Purpose |
|---|---|
| SRD banking-details update service | Add or change payment information for the SRD grant |
| SASSA SRD portal | Access SRD applications and related services |
| SASSA online services | Services for other SASSA social grants |
The SRD online process is not necessarily the same as changing banking details for an Older Persons, Disability or Child Support Grant.
If you receive another type of grant, follow the instructions for that programme rather than submitting an SRD banking update.
Before opening the form, make sure you have the information needed to complete the update.
| Information | Why you need it |
|---|---|
| 13-digit South African ID number | To identify your SRD application |
| Registered cellphone number | To receive an SMS verification PIN |
| Bank account in your own name | SASSA must verify the payment recipient |
| Correct account number | To identify the account that should receive your money |
| Bank name and account type | To complete the banking information requested |
| Access to any additional verification | SASSA may require further identity checks |
Your bank account number is not necessarily the long number printed on your debit card.
For example, if you use Capitec, FNB or another bank, confirm the account number through your official banking app, statement or bank-issued account details.
Never enter your debit card PIN, CVV or online banking password into an SRD banking update form.
Important: Your receiving bank account must belong to you. Using a partner’s, friend’s or family member’s account can cause SASSA’s verification to fail.
The SRD change banking details process can be completed through the official government website. You do not need to submit a new grant application simply because you want to change banks.
Follow these steps.
Visit the SASSA SRD banking-details update page.
Check the website address before entering information. It should use the official srd.sassa.gov.za domain.
If you arrive through a search result or message, make sure you are not on a similarly named independent website.
The official service begins by requesting your 13-digit South African ID number.
Enter all the digits carefully, then select Send PIN.
SASSA uses the information to locate your application and initiate verification.
SASSA sends a verification PIN by SMS to the mobile number associated with your SRD application.
Enter the PIN where the official service requests it and follow the remaining instructions.
If you no longer have access to that number, you may need to update your registered cellphone details before you can change your banking information.
Do not share the PIN with anyone claiming they can speed up your grant payment.
After successful verification, follow the options presented by SASSA.
If you’re changing to another bank bank account, you may be asked for details such as:
Only provide fields actually requested by the official system.
If SASSA offers another payment option to your account, review its conditions before selecting it.
Check the bank name, account number and other information before confirming the update.
A single incorrect digit can prevent the system from verifying the account or sending payment to the correct destination.
Read any declaration or consent terms displayed, then submit the information through SASSA.
Submitting the form is not necessarily the final stage.
SASSA must verify the new banking details. If additional identity checks are required, follow the instructions provided through its official services.
Once the information has been confirmed, SASSA can use the verified payment method for a subsequent payment run.
Not everyone needs to replace an existing bank account. Some applicants have not yet supplied a usable payment method.
If you are asked to provide banking information for the first time, open the official SRD service and follow the available payment-information instructions.
Where the system offers you the option to capture your own bank account, provide the correct details and complete the required verification.
In SASSA’s published status guidance, Bank Details Pending means payment details or a payment preference have not been received.
It does not automatically mean your application has been declined.
Your next step is to provide the requested information through the official service, rather than repeatedly submitting a new application. For the complete explanation of this status and other monthly application outcomes, visit our SASSA Status Check homepage.
The SASSA banking update process is generally the same whichever supported bank you use.
The important difference is entering the correct details for your own account.
| Bank | What to check before submitting |
|---|---|
| Capitec | Confirm your account number and account type through Capitec’s official channels |
| GoTyme Bank (formerly TymeBank) | Use the correct existing account information and select the appropriate bank name shown by SASSA |
| FNB | Check your account number and any additional details the official form requests |
| Absa | Confirm the account belongs to you and matches your identification information |
| Nedbank | Check the account number and account type |
| Standard Bank | Verify your receiving account details before submission |
| Other supported banks | Use the bank name and payment options currently available in SASSA’s form |
If you want your R370 grant paid into a Capitec account, you don’t need a separate SASSA application.
Open the official banking-update service, complete the identity verification, and select Capitec if it is available among the supported banks.
Enter your own Capitec account number and other required information. Review the details before submitting.
Do not confuse your Capitec card number with the bank account number.
TymeBank officially rebranded as GoTyme Bank in February 2026.
According to the bank, existing customer accounts, balances and account information remained unchanged following the rebrand.
This means that the rebranding itself does not require customers to open a new bank account.
If you are updating your SRD details, follow the bank name and available options displayed by SASSA. If the banking form uses an older name, verify the correct choice through the bank or SASSA rather than selecting an unrelated institution.
Tip: A name change at your bank is different from moving your SRD payment to an entirely new account. Don’t submit unnecessary changes if your existing banking information is already correct.
SASSA has historically offered alternative payment arrangements for qualifying beneficiaries who do not have personal bank accounts.
These may include money-transfer arrangements, depending on which options are currently available through the official SRD service.
If an alternative is offered, read its conditions carefully. SASSA requires the cellphone number used for an applicable money transfer to be registered in the beneficiary’s name.
Do not assume that selecting a retailer such as Shoprite is automatically available to every applicant. Retail collection arrangements and supported payment providers can change.
If you want to move from an alternative payment method to a personal bank account, use the official banking-details service and choose from the options available to your application.
A bank account in your own name is generally the clearest option for receiving electronic payments, provided the account is eligible and can be verified.
After you submit new banking information, SASSA checks whether the details can be confirmed and associated with the correct beneficiary.
The process helps prevent payments from going to accounts belonging to other people.
Verification may involve confirming:
A successful banking update and an approved monthly SRD application are two separate things.
Even if your account details are verified, you must still meet the grant’s eligibility requirements for the relevant payment month.
There is no universally guaranteed number of days for every SRD banking update.
Some changes may be completed sooner than others, depending on verification and payment-processing requirements.
Be cautious of websites promising that banking details will always be verified in three, five or seven days.
SASSA has stated that verified banking details are used from the next payment run. This does not guarantee immediate payment or mean that every outstanding grant will automatically arrive as soon as you submit a change.
SASSA may ask for additional identity verification when there is a security concern, an identity mismatch or another verification requirement.
Its official e-KYC service provides options for identity verification and related requests.
If SASSA specifically asks you to complete facial verification, follow the official instructions. Don’t upload identification documents or selfies to unrelated websites claiming to perform SASSA verification.
If your update fails, identify the problem before trying to submit the same information repeatedly.
| Problem | Possible cause | What to do |
|---|---|---|
| SMS PIN not received | Wrong registered number, mobile-network issue or SMS delay | Confirm the registered number and retry through the official service when permitted |
| PIN rejected or expired | Incorrect or no-longer-valid verification code | Request a new PIN if available and enter the latest code |
| Old cellphone number is inaccessible | SASSA still shows your previous number | Use the official mobile-number update service |
| Bank account verification failed | Ownership mismatch or incorrect bank information | Confirm the details directly with your bank and correct the issue |
| Incorrect account number | Typing mistake or card number entered instead | Check your official account information |
| Bank name not available | Different bank naming or unsupported option | Check the available SASSA options and contact your bank or SASSA |
| Identity verification requested | Additional security or identity checks | Complete the official e-KYC process |
| Website not loading | Connection or temporary service problem | Retry using another browser or a reliable internet connection |
| Unknown account linked to your grant | Possible unauthorised change or account misuse | Contact SASSA immediately and request assistance |
The SMS verification process relies on the phone number linked to your SRD application.
If that SIM is permanently lost or the number no longer belongs to you, use SASSA’s official mobile-number update service.
You may need to complete identity verification before the change is accepted.
Do not enter another person’s phone number or give them your verification PIN just to complete the banking update.
An unfamiliar bank account or payment method may be a sign of unauthorised activity.
Contact SASSA on 0800 60 10 11 and explain that you suspect a change you did not authorise.
Protect your registered SIM and verification messages, and follow SASSA’s instructions for securing the application.
Avoid using third-party recovery services that ask for your ID documents, banking password or OTP.
A banking update may affect when a payment can be made because SASSA must first verify the new details.
The result depends on your application and the stage of the payment process.
| Situation | What to expect |
|---|---|
| New details submitted but not verified | SASSA may need to finish verification before using them |
| New account successfully verified | The details can be used for a subsequent payment run |
| An earlier payment was already processed | Changing details does not necessarily redirect that payment |
| Your monthly SRD application is Pending | The eligibility assessment must still be completed |
| Your grant was Declined | Updating the account does not reverse the declined decision |
| Your payday has passed | Check the payment record and contact SASSA if the money is still missing |
For the annual payment calendar, see our SASSA SRD R370 Payment Dates 2026 guide.
For individual approval results and payday information, use our SASSA Status Check homepage.
Practical advice: If your bank account is working and your details are already correct, don’t change them merely because a payment is taking longer than expected.
SASSA change banking details for R350 remains a common search because many beneficiaries still recognise the SRD grant by its previous amount.
The grant increased from R350 to R370 in April 2024. The current SRD programme uses the official SASSA portal for payment-information updates.
You do not need a separate R350 banking form to change your details for the current R370 grant.
Whether you originally applied when the grant was R350 or more recently under R370, use the official banking-update instructions applicable to your existing SRD record.
Official update link: Change SRD Banking Details
Yes. SASSA does not charge a service fee to change SRD banking information through its official online portal. Normal mobile-network or internet costs may apply.
The online service uses the number linked to your application for verification. If you no longer have access to it, follow SASSA’s official cellphone-number update procedure or contact SASSA for assistance.
No. SASSA requires the receiving bank account to belong to the beneficiary. An account belonging to another person cannot be verified as your own payment account.
Yes. You can access the official SRD banking-update website through a compatible mobile browser, provided you have the information and verification access required by the service.
Follow any confirmation provided by the update service. If verification is still outstanding or payment information is not updated, use official SASSA support.
Your monthly application status and your bank-account verification are different records, so an Approved result alone does not prove that a newly submitted bank account has been verified.
You can use your own eligible bank account if SASSA supports the relevant banking option and verifies the information.
For GoTyme Bank, remember that it was previously called TymeBank. Confirm the correct option in the official form rather than creating a duplicate bank account.
If the current SASSA service offers that option, you can follow its payment-update process to submit your personal bank account details. The new information must be verified before being used for payment.
The standard SRD banking-update service begins electronically, using your ID number and registered cellphone for verification. Do not assume a bank statement must always be uploaded.
If SASSA separately requests supporting information, follow the instructions issued through an official channel. Requirements for other social grants should not be confused with the SRD online procedure.
You may need to update your details again if you change banks or correct an error, subject to the options and security requirements of the official service.
However, repeated unnecessary updates can introduce new verification steps. Only submit a change when your payment information genuinely needs correcting.
No. A successful banking update does not automatically confirm eligibility or guarantee immediate payment.
SASSA must still complete any outstanding checks and process the payment according to your application record.
The safest way to complete your SRD banking update is through SASSA’s official website, using an account registered in your name and accurate information.
For assistance, contact SASSA on 0800 60 10 11. If you need to check your monthly grant approval or payment result, return to our SASSA Status Check homepage.
Last content review: 13 November 2026. Sources: Official SASSA SRD Portal, South African Government’s banking verification guidance, GoTyme Bank’s official rebranding announcement
